FAQs
How should I take care of my items?
To maximize wear, avoid all exposure to water, perfumes or lotions. We recommend removing your jewelry when you shower, workout or get prepped for the day.
My items broke or I received them damaged, what do I do?
No worries, sometimes these things happen. While we hope this is a rare occurrence we are happy to help you get a new repaired piece. Just let us know what happened through email and attach a picture of the issue within 2 days of receiving them. We will get the issue taken care of ASAP!
I didn't receive my package, what should I do ?
While we are sympathetic in the event of a missing package, we are not responsible for lost or stolen packages in transit. Please email us so we can work together to resolve the problem and assist you in filing a claim with the postal service.
How long will it take to receive my order?
Please allow us up to 2 business days to process your order before shipping out. Our flat rate shipping typically takes 2-4 business days depending on your location. Please understand that once the postal service has possession of the packages, shipping speed is out of our control. Feel free, however, to reach out to us in the event that something happens.
Do you accept returns and exchanges?
You may return most new, unopened items within 30 days of delivery for a full refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Will my jewelry tarnish?
Jewelry can tarnish, but that doesn’t mean it's defective or has to be thrown out! There are several reasons why jewelry becomes dull or dirty (like water, creams or lotions), but the most common problem is that over time the metal is exposed to elements in the air which cause a chemical reaction, leaving them tarnished or discolored. But fortunately it’s super easy to fix. Whether they’re a pair of earrings, a trendy necklace or a gem bracelet, here are our best, easy and inexpensive home-made solutions that will give your favorite jewelry pieces new life!
- Lemon juice. Mix one part water and one part lemon juice to create a soak for your jewelry. Place item in the bowl for 10-15 minutes. The magic element in this household hack is the acid from the lemon juice, however, if you find it hasn’t eaten all of the dirt and grime away, give your jewelry a quick rinse and place it back in the mixture for a few additional minutes. Once the shine has returned, rinse again with cool water (don’t douse it, use just enough) and buff dry with a clean cloth.
- Baking soda, salt and aluminum foil. Line a plate or found pan with a sheet of aluminum foil, shiny side up. Lay all of your darkened costume jewelry on the foil. Mix one tablespoon salt and one tablespoon of baking soda and mix with one cup warm water. Pour into the dish. The mixture will create a chemical reaction with the foil and bubble as it cleans the jewelry. Rinse with cool water and buff dry with a clean cloth.
- Toothpaste and an old toothbrush or Q-tip. Squeeze a small amount of toothpaste on to your tarnished piece of jewelry and smudge it with your finger. Once the jewelry has a thin coating, brush clean — working into the crevices — with the toothbrush. This is a great option because the slightly gritty texture of the toothpaste works hard to remove even the toughest dirt. Rinse with cool water and buff dry with a clean cloth.